Yes, there are. Member registration brings the following benefits.
- Your shipping address is saved, so you can reorder easily for future purchases.
- Since you can register multiple shipping addresses, you can easily ship items to your friends and family.
- You can save your favorite items and purchase them later.

The ID or password you entered may be incorrect.
- I forgot my ID
-> Your ID is the email address you entered when registering as a member.
　 If you don't know the email address, please contact us from the "inquiry form".
- I forgot my password
-> Please follow these steps.
1) Click on "Account" at the top of the page and go to the Login page.
2) Click "Forgot Your Password?" above the [LOGIN] button.
3) Input your valid email address after a password change screen is displayed.
　An email will be sent to your inbox with a password.

Please contact our Customer Service.

Your shopping cart will hold items you added indefinitely. However, if an item runs out of stock, it may be deleted from your shopping cart. We appreciate your understanding.

You will receive an "order confirmation email" after your order is completed.
If you don't receive the confirmation email, please check the configuration for domains / your spam folder.
Members can see the contents of their orders via "Order history".
* It may take some time for the email to be sent.
* If you've registered a wrong email address, we cannot resend the email.

Once your order is placed, we do not accept cancellations under any circumstances.
Please make sure you order the correct items and quantities.

We support credit card, PayPal, GooglePay, Alipay, WeChat Pay, Union Pay and ShopPay.

If items are shipped outside Japan, you can't specify your desired delivery date / time.
We appreciate your understanding.

After you click on [CHECK OUT], you can select a shipping address.
If you click on "Register a new address" , you can register a new shipping address.

Please fill out the form on the "Contact Us" page.
The shipping address cannot be changed after your order has been shipped.

You can check the progress of your order by clicking on "Account" at the top of the page > Login > Recent Orders.
Items marked "shipped" are en route to your shipping address. We have already shipped items if the shipment information is "shipped".
Please check the order number found in your order confirmation email.

You can check the status of your order using the "order number" in your "order confirmation email".
We will email you the tracking number once your order has been shipped.
Please note that it may take a few days for the tracking status to be updated.

In addition, if your order comprises multiple items, they will be shipped together when they are all ready.

Orders are shipped separately, so multiple orders cannot be sent together.

Once your order is placed, we do not accept cancellations under any circumstances. Please make sure you order the correct items and quantities.

We are sorry, but you cannot change your order once it is placed.

The items can be returned only if it is delivered faulty.

If the item was damaged at the time of receipt, please send us email with the picture to know the damaged parts and the receiving date and time.
We accept exchanging or returning within eight days of the arrival of the item.
Please do not dispose of the package, outer packaging, or wrapping for research purposes.

Please fill out the form on the "Contact Us" page (Available in Japanese, English and Chinese).